What are some basic troubleshooting steps I can try?

 

Check your connection

If you find that your hidden chats, conversations, or Likes are disappearing--you might have a lot of them and it’s taking a moment for our server to sync all that data into your app. Make sure your WiFi is strong and give the app some time to load. 

 

Be sure you're using the right login method

  • Login with the same method you used when you originally signed up (Phone number, Facebook, Google, or Apple)
  • If you signed up with a phone number, make sure it's the same number you originally used to register


Log out and back in to your Hinge account 

The first line of defense for all technical issues is to log out and back in to your Hinge account. This will refresh and re-sync your device to our server:

  1. Tap your Photo Icon on the bottom right

  2. Scroll down and tap the Gear Icon

  3. Tap Log Out

  4. Tap Sign in and choose your login method to continue 

 

Next Step: Uninstall and Reinstall the Hinge app 

This will ensure that you have the latest version of the app. (Your profile will not be deleted as long as you do not tap Delete Account from within the Hinge App.)

 

If these steps do not resolve the issue

Use the link below to contact Support. In order for us to best understand your issue, provide as many relevant details as possible: 

 

 

 

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