Data Requests

Effective May 25th, 2018

If you are an individual located in the EU with a request pertaining to General Data Protection Regulation (GDPR), you can submit a request below and use the support topic GDPR Request or Data Export.

Data Export

If you have not already deleted your profile, you may request an export of your data. Please keep in mind that not all data is accessible, since we need to maintain the privacy of the users you’ve matched with.

To request your data:

1. Sign in to the Hinge app.
2. Tap your Photo Icon on the far right of the navigation bar
3. Tap Settings
4. Tap Download My Data
5. Select your country
6. Tap Download my data again
7. Confirm your email address
8. Tap Submit

You may also request your data by contacting us directly:

1. Tap Submit A Request.
2. Choose the support topic: Data Export

Account Deletion

To delete your profile permanently:

1. Sign into the Hinge app

2. Tap your Photo Icon on the far right of the navigation bar 

3. Tap Settings

4. Tap Delete Account

5. Confirm

This action ensures all your content including photos, chat history, and member interactions will be deleted.

Simply removing, uninstalling or deleting the Hinge app from your phone will not terminate your account entirely, you must follow the above steps to terminate your profile. If you've already deleted the app from your phone, you can reach out to our support team by submitted a request and we’ll help you out!

Please note if you subscribed to a paid membership you will need to take the necessary steps with the App Store or Google Play Store to ensure you are not charged an auto renewal subscription fee.

Rectify Profile Information

To add, edit, adjust, or limit visibility for any preference or profile criteria on your Hinge profile, you can do so within the Profile screen in your Hinge App.

• Editing or Update info on your Hinge Profile

• Editing Preferences and Location Settings

Machine Learning

You can view full details on our algorithm and machine learning process in the Automated Decision Making-Making and Profiling section of our Privacy Policy. If you have any additional questions, feel free to submit a request below and our support team will be in touch!