How can I make a Privacy Request? – Hinge

How can I make a Privacy Request?

Privacy is a top priority for Hinge, and we want you to be in control of your information. If you have a privacy request, please review the information below for options available to you. If you need assistance, you can tap Submit a request and use the relevant Privacy Requests topic to reach our support team.

Accessing Your Data - Data Export Requests

If you have not already closed your profile, you may download your data directly in the Hinge app. Exports are typically ready within 30 days, but may take longer depending on how large the file is and the volume of requests we receive. Your data will be available for 48 hours before it expires in protection of your privacy and security. Please keep in mind that not all data is accessible: for example, your data export will not include personal information about other Hinge members you matched or interacted with, to help ensure their privacy and safety.

To request your data within the Hinge app:

Sign in to the Hinge app.
Tap your Photo Icon on the far right of the navigation bar
Tap Settings
Tap Download My Data
Select your Country
Tap Download My Data again
Confirm your email address
Tap Submit

Banned members may also use our in-app download-my-data tool. From the Ban Notification screen please scroll down to the Legal section. In that section you will select Download My Data to start your request. After you submit your request, you will receive a notification verifying that we have received your request and once again, when your data is ready for download. The export will expire after 48 hours. If you have not accessed your data within that time, you will need to resubmit your request.

If you closed your Hinge account, you will not be able to use our in-app Download My Data feature, as you no longer have a Hinge account. In that case, or if you are having trouble using the Download My Data tool for any reason, you may request your data by contacting us directly:

Tap Submit A Request below.
Choose Privacy Request as the support topic
Select I want to access or download my data in the dropdown

Account Deletion

To close your profile permanently:

Sign into the Hinge app
Tap your Photo Icon on the far right of the navigation bar
Tap Settings
Tap Delete Account
Confirm

This action ensures all your content including photos, chat history, and member interactions will be deleted in accordance with our Privacy Policy (see ‘How Long We Retain Your Data’).

Simply removing, uninstalling or deleting the Hinge app from your phone will not close your account entirely, you must follow the above steps to close your profile. If you've already deleted the app from your phone, you can reach out to our support team by tapping Submit a request below and we’ll help you out!

Please note if you subscribed to a paid membership you will need to take the necessary steps with the App Store or Google Play Store to ensure you are not charged an auto renewal subscription fee.

Rectify/Correct Profile Information

To add, edit, adjust, or limit visibility for any preference or profile criteria on your Hinge profile, you can do so within the Profile screen in your Hinge App.

Contact Hinge’s Data Protection Officer

Check out our FAQ for details about how you can contact Hinge’s Data Protection Officer.

Machine Learning

You can view details of our algorithm and machine learning process in the Automated Decision Making-Making and Profiling FAQ section of the Privacy Policy. If you have any additional questions, feel free to submit a request below and our support team will be in touch!

Have more questions?

Have more questions? Submit a request