If your profile has been removed from Hinge for violating our Terms of Service, you will see the following screen when you attempt to log into your Hinge profile:
When you tap to submit your request, you will notice an email draft populate with pre-filled instructions. We are only able to process appeals that are submitted through this designated in-app flow.
In order for us to investigate and process your appeal, we require you please complete the information requested in the appeals submission form, in entirety.
Please note, multiple appeal submissions will not be considered and may alter your position in our processing queue.
If you did not receive an confirmation email that we received your appeal, please reach out to our Customer Experience team at email@example.com with “Appeal Submission” as the subject line, and include the following information in your email:
- Describe the nature of your appeal, specifically why you believe your account did not violate the Hinge Terms of Service.
- Your Name (as it appeared on your Hinge Profile)
- Your Email address
- Phone number used to log into your Hinge profile
We are unable to process any incomplete appeals submissions.
Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.
We continue to improve our appeals process. If you have not received an appeal decision within 3 months of your initial appeal, please reach out to firstname.lastname@example.org.