Support

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Logging In

• I'm having trouble with SMS (text) verification.
• I can't login.

Discover

• I'm seeing profiles in Discover I've already X'd.
• Why are my recommendations outside my Preference filters?
• The profiles I see are too far away.
• I'm not seeing profiles in Discover

Matching and Messaging

• We deleted Hinge, can I get a copy of our initial chat?
• Share your Success Story
• Why did all of my Matches disappear?
• Why did one of my Matches disappear?
• I'm not getting any Matches.

Profile and Account Settings

• I'm having trouble connecting my Instagram account to Hinge.
• Technical Support & Tips
• Why was my account banned?
• How do I change my phone number?
• I can't upload profile photos.
• I can't edit my prompt answers or choose a new prompt.

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Subscriptions

• I subscribed to Hinge Preferred Membership but it doesn't work.
• I'm unable to subscribe to Preferred Membership.
• I need to update my payment information.
• I canceled my subscription, but was charged again anyway.
• I was charged the wrong amount
• I'm having trouble canceling my subscription.